Mailing Lists


Order Information   

U.S. customers may order online, by e-mail, by fax 24 hours/7 days, or by telephone with a customer service representative from  9:00 AM to 5:00 PM (EST). 

We currently have distributors in several European countries covering Western and Eastern Europe. We also have distributors in Far East Asia, Australia, South America, etc. Please email us for the info of a local distributor in your area. 

For domestic order forms click here; international order forms click here.

For distributor prices or bulk orders, please send your email to

Toll Free: 1-800-919-0755

Tel:  (240)-683-5851
Fax: (240)-683-5852


Alternative E-mail:

Mailing Address   eENZYME LLC, 401 Professional Drive, Suite 160, Gaithersburg, MD 20879, USA


Tech Support

Shipping   Most domestic orders can be shipped within 24 hours via FedEx overnight or 2-day shipping. Our shipping charge includes FedEx Express or Ground shipping, handling, and insurance. International orders are usually shipping via DHL on Fridays (to Asia) or Mondays (to Europe).

Limited Warranty

If you have any comments or questions regarding our products, you can reach us by phone at 800-919-0755 or by e-mail at We want to hear from you. We strive to put innovative high-quality products into the hands of researchers at prices that fit today's budgets. To accomplish that, we provide products from a number of manufacturers. Our manufacturers warrant their products according to the specifications they state either with their products or on their certificate of analysis. We at eENZYME provide no further warranties for these products beyond those provided by the manufacturer. We at eENZYME will replace, free of charge, any product that does not meet manufacturer specifications. This warranty limits eENZYME's liability only to a replacement with the same product that does meet manufacturer certification. Further, eENZYME does not warrant any product that has exceeded its expiration date, has not been stored according to instructions or otherwise has been used outside manufacturer specifications. Also, our manufacturers and eENZYME reserve the right to select the methods that we use to analyze our products. In order to help our customers in the technology driven field of bioscience, we provide technical information. We strive for accuracy in our technical information and should you find an error, please call or e-mail us. However, as with any written document, this information may have typographical errors and we believe researchers make informed decisions as a normal course of doing science. Therefore, we do not provide any warranty for our technical information. eENZYME assumes no responsibility or liability for any special, incidental, indirect or  consequential loss or damage whatsoever. The above limited warranty is sole and exclusive. No other warranty is made, whether expressed or implied, including any warranty of merchantability or fitness for a particular purpose.